Here you can find answers to most of the questions you might have.

CQ Stone offices are based in Reading, Berkshire. However we are a wholesaler you would need to buy CQ Quartz from many fabricators across the UK. To locate your nearest stone fabricator we recommend a search on the internet for stone fabricators near me.

CQ Stone offer a free sample postal service to all our customers. However the size of the sample is quiet small. The patterned or veined quartz samples can sometimes be misleading; this depends greatly on where the sample has been cut from. We advise that you make an appointment with our office to view a slab. Our web page also holds pictures of all our quartz designs.
*Please Note samples may vary from actual product*

Quartz is a durable, resilient, non-porous, naturally anti-bacterial surface that is low maintenance. Simply wipe with warm water and a mild detergent, using a soft clean damp cloth or a non-scratch or delicate scrub pad. We recommend “Dettol Anti-Bacterial Cleaner” or “CIF Cleaner” for our polished surfaces and “Vim Cleaner” for our Leather surface.
Afterwards, thoroughly rinse with warm clean water to remove any residue and dry out with a soft clean cloth. We advise that you use CQ Stone Cleaning Care Kit, as a regular cleaning solution, as this will help to maintain your quartz for longer.

We advise that any spilled tea, coffee, juice or wine is to be removed as quickly as possible. Some foods have strong acids and colouring properties, if left on the quartz, could leave stubborn marks. If needed, apply a non-abrasive household cleaner, (a non-abrasive cleaner will not dull the surface shine) and rinse to remove residue.

To remove adhered material such as gum, nail polish or paint, first scrape and clean excess material with a plastic putty knife and then use warm water on a damp clean cloth to remove any marks or residual dirt. For extra-stubborn stains, a non-scratch Scotch-Brite® pad or similar is recommended along with a non-abrasive cleaner.

We do not recommend using strong chemicals or solvents, but if this is spilt on the slab wash off with clean warm water straight away. Thoroughly rinse the surface with clean water after cleaning agent is used, and dry with a soft cloth. To maintain your quartz for longer use CQ Stone cleaning products. [Follow instructions].

CQ Stone is resistant to cracks, scratches and stains. However, like most materials, excessive force and/or pressure from objects can damage or dull the surface. Due to the hardness of the quartz stone certain impacts could make the stone crack or leave a small pit in the surface.
In most cases this can be repaired with a special repair kit for kitchen worktops. We would advise that you speak with your fabricator if this happens.

The Quartz Stone is a harder material; however avoid abuse of the surface by refraining from using sharp objects such as sharp knives or screw drivers directly onto the surface. We advise using a chopping board, when cutting on the surface.

Metal Marks can stay on the quartz surface when cutting, these can be removed with “CIF Cleaner [white natural], and a soft cloth. For the leather finish surface use “VIM Cleaner”. The non-porous quality of the surface also prevents bacterial growth.

Alternatively, use one of CQ Stone cleaning products. [Follow instructions]. Quartz is not indestructible

Leather Finish requires more daily maintenance than our polished finishes. There is more exposed surface area with these finishes, metal marks, fingerprints and other signs of daily living will show on the material.

Most of these marks can be easily removed with little effort and nonabrasive cleaning products. [Take a look at our care and maintenance page, under “Customer Service”]. We advise our Leather Finish Quartz is sealed. Please ask your fabricator, showroom or contractor for more information.

Quartz is more heat resistant than other stone surfaces including most granite, marble and limestone; and is not affected by temperatures lower than 150°C (300°F). However, like all stone material, quartz can be damaged by sudden and rapid temperature changes. Therefore, we suggest that hot pots, saucepans, and frying pans never be directly placed on the surface.

We recommend the use of a chopping board, hot pad or trivet be placed on the surface under cooking units such as electric frying pans, deep fat fryers, crock pots, roaster ovens, etc. By doing this you will avoid leaving burn marks on the quartz.

CQ Stone’s quartz is low maintenance, with its everlasting benefits and performance. Simply wipe with warm water and a mild detergent, using a soft clean damp cloth or a non-scratch or delicate scrub pad. For any stubborn marks please refer to our Care and Maintenance page, under “Customer Service” We recommend that you use CQ Stone Care Kit on a regular basis. This will help to maintain your quartz for longer.

CQ Stone quartz is made all over the world. By vetting our suppliers we are able to gain high quality that will meet all our customer needs. We frequently test our products to ensure our quartz is up to the quality and standards we require. By holding the below certifications, confirm that all the relevant tests have been completed [Please see below]:
EN…….. code….. test…… name…… PDF
EN…….. code….. test…… name…… PDF
EN…….. code….. test…… name…… PDF
Health and safety data sheet,  …………PDF

All our slab products are composed of using 93% pure quartz and 7% being recycled glass, recycled stone, aggregates sands and colour.

Direct Sunlight [UV-rays] can alter the colour of the quartz surfaces. We advise you to never install our quartz to an outdoor area. However some customers have opted to install CQ Stone in an outdoor application. By doing so, your 10-year Warranty would not be valid.
There is no problem installing behind a window, as glass has sufficient UV filters.

CQ Stone is a wholesaler, which sells to the trade only. Your kitchen showroom, fabricator, architect or contractor will be able to offer this service to you.

CQ Stone offers a 10 year warranty on all our quartz. To see what is covered, please refer to “Our Services”, and select “Quartz Slab Warranty”

CQ Stone offer a free cleaning care kit to all our customers. To claim yours, select “Customer service”, and select “Free Classic Quartz Care Kit”. [Please follow instructions].

There are other cleaning agents available, such as ” Rust Cleaner,” “Stain Removal,” “Platinum Stain Out,” “ Master Clean,” “ Mini Kit [Nano Cream],” Always follow instructions. [Data sheets available]. These can be obtained via your fabricator, showroom or contractor.

We recommend that you give your quartz a full stone clean, with our Cleaning Care Kit, on a regular basis. This will help to maintain your quartz for longer.

For further information, please contact our office on 0118 986 1113, or email: sales@classicquartzstone.com.

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