CLASSIC QUARTZ STONE warrants to the residential owner-occupants of installed Classic Quartz Stones slab surfaces a ten (10) year warranty from the date of purchase by the original owner or installer whichever is earlier.
The quartz warranty covers any manufacturing defects and if any manufacturing defect occurs during the warranty period, we will repair or replace the defective Classic Quartz Stones slabs.
Customers are advised to read and understand the maintenance instructions of our stone.
CQ Stone 10-year quartz warranty is available to anyone who has recently had a CQ Stone slab installed in their homes or premises by approved fabricators and distributors, along with fitter invoice.
As long as you follow our guidelines, your warranty will be valid for 10 years after installation.
To activate your 10 year warranty, please complete this FORM
Note: Discontinued colours are NOT covered by our 10-year warranty.
Therefore, cracks are not covered by this warranty.
Caution: Do not use crock pots, skillets or other hot items directly on your CQ Stone Surfaces. Always place them on a trivet or cutting board to protect your CQ Stone from thermal shock.
“Abnormal use or conditions” includes, but is not limited to, damage from mishandling or misuse, damage from excessive heat, scorching or exposure to weather conditions, exposure to ultraviolet light, physical or chemical abuse, acid etching, staining or damage from improper care and maintenance or damage from chipping, cracking, impact damage or breaking due to customer abuse.
CQ Stone is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, architectural and engineering design, structural settling or movement, acts of vandalism, or accidents.